About
Microsoft Dynamics 365 Fundamentals CRM (MB-910) This course covers the foundational concepts of Microsoft Dynamics 365 CRM, focusing on how the platform helps businesses manage customer relationships. It includes an overview of Dynamics 365 sales, marketing, customer service, and field service modules, along with basic features for improving customer engagement, automating workflows, and boosting productivity. Course Highlights: Week 1: Introduction to Microsoft Dynamics 365 and CRM Concepts Week 2: Overview of Sales and Customer Relationship Management Week 3: Dynamics 365 Marketing - Engaging with Customers Week 4: Dynamics 365 Customer Service - Case Management and Solutions Week 5: Dynamics 365 Field Service - Managing Service Resources Week 6: Using Data and Insights for Decision Making Week 7: Customization and Integration in Dynamics 365 Week 8: Review and Certification Preparation By completing this course, you will gain an understanding of how to use Microsoft Dynamics 365 CRM for sales, marketing, customer service, and field service, preparing you for the MB-910 certification exam.